Paris-based company triPica, which provides customer management (CRM) and billing software for energy suppliers and telecom operators, has secured a €12.4 million investment from TiLT Capital Partners, a Paris-based investment firm focused on the energy transition.
TiLT Capital Partners was founded by Nathanaël Krivine, Nicolas Lepareur and Nicolas Piau as a private equity investment firm.
“Every new energy offer, a dynamic tariff, a self-consumption contract, an EV charging plan, eventually becomes a billing problem. Suppliers have no shortage of ideas. What slows them down is a customer and billing system built for a market that no longer exists. We built triPica so that an operator can launch that offer in weeks. With TiLT, we will take it to more operators across Europe and use AI where they lose the most time today,” said Horn, co-founder and CEO of triPica.
Founded in 2016 by Mathieu Horn, Walid Bounar and Christophe Ruzé, triPica provides cloud-based customer management (CRM) and billing software for energy suppliers and telecom operators.
According to the company, the shift towards cleaner energy is pushing suppliers to offer more products and services. These include flexible electricity prices, solar energy solutions, electric vehicle (EV) charging and programmes that help customers manage their energy use.
However, many energy suppliers still use old customer management and billing systems that were designed for fixed electricity prices. As a result, launching new services often requires months of technical work and additional software development. Telecom operators face similar problems when introducing new digital brands, bundled services or usage-based plans.
triPica aims to solve these challenges with a single cloud-based platform. Its software helps businesses manage the entire customer journey, including product selection, subscriptions, billing, payments and customer support.
“The energy transition will not be won on generation assets alone. It also depends on suppliers being able to offer the tariffs and services that make flexibility, self-consumption and electric mobility worth adopting for their customers. triPica removes a bottleneck that is too often overlooked: the systems behind those offers. Its ten years of production with demanding energy and telecom operators convinced us that it can become the European reference in this field,” said Lepareur, co-founder and Managing Partner of TiLT Capital Partners.
The company will also use the investment to develop AI-powered tools that help billing and customer support teams work faster and more accurately. In addition, triPica plans to double the size of its team.
